FAQs

Here’s some of our frequently asked questions

Policy

Gift it your way!

Want to create a Gifting Program? Bulk Order? Send gifts to Multiple Addresses or Build the Gift of Your Dreams— Let's Gift Like You Mean It! Click here, call us at 866.239.9980 or email at info@delightly.com.

Don’t Worry, Gift Happy

We want you to be totally satisfied with your purchase! If anything isn't quite right or wasn't what you expected, please contact us ASAP at service@delightly.com or 866.239.9980.

We offer a 30-day guarantee! *Give us one shot to make it right-- if we can't, we will refund your kit purchase.

Depending on the kit selected or personalized items-- a digital proof will be emailed to you. Please look over your digital proof carefully and make sure all is correct before you send approval. Approval is needed before production begins for customizable items.

At times of high demand, a kit component may be substituted with an item of equal or greater value.

*We are not able to accept returns or refund custom, personalized or special-ordered items. View our Return Policy for complete details.

Gifting

Box Options

Every Delightly and Delite gift kit comes with a high-quality Keepsake Gift Box—at no extra charge—so delightful! Delightly boxes feature a magnetic closure and make a great sustainable box to hold your other cool mementos. For personalized kits, a box wrap can be customized with your logo or event details at no additional fee! If you want the box entirely customizable to your logo, theme, or special artwork--we offer those services too and can provide a quote.

Personalize A Card

You can personalize a card with every Delightly kit (no charge!) Cue that joy-sparking gifting moment. Select a Personalized or Quick Ship kit and enjoy exclusive card designs not even Hallmark can offer. Have something particular in mind? Our design team will create a unique card for free! For Delite kits, add a card to your order for $5.

Where do I send my artwork?

All artwork for customized orders should be sent to artwork@delightly.com. View Art Specs here. Delightly has award-winning designers and in-house production and custom teams to create one-of-a-kind artwork or touch-up already produced artwork so it will look amazing on your product. Want a Quote? Fill out the form here.

How can I receive a quote?

Let's Get Gifting. Click here to request a quote. Or call us at 866.239.9980 or Live Chat online.

Payment Options

Delightly accepts all major credit cards. An Account Manager can assist you with payment terms for ongoing gifting programs or storage options. If you are a tax-exempt organization, please call customer service at 866.239.9980 to place your order.

Shipping & Returns

Which items are eligible to ship same day?

Quick Ship kits are your go-to, super-fast, ready-to-go gift sets. Quick Ship kits purchased before 3pm ET, ship same-day Monday through Friday.

What is your return policy?

We stand behind our products, period. We want you to be totally satisfied with your purchase! If anything isn't quite right or wasn't what you expected, please contact us ASAP at service@delightly.com or 866.239.9980.

We offer a 30-day guarantee! Give us one shot to make it right-- if we can't, we will refund your kit purchase. Please note: We are not able to accept returns or refund custom, personalized or special-ordered items.

Depending on the kit selected or personalized items-- a digital proof will be emailed to you. Please look over your digital proof carefully and make sure all is correct before you send approval. Approval is needed before production begins for customizable items.

Original shipping and handling charges are not refundable. Credits will be applied to your original payment method. If an invoice is issued, credit will be applied to the open balance. In some cases, a restocking fee may be charged.

At times of high demand a component in your kit will be substituted with equal or greater value.

What is Multiship?

We can ship multiple gifts to multiple locations around the world. You have two convenient options. Multiship is one order with loads of shipping options from 2 to 50,000+ gifts to all of your offices or employees’ doorsteps.

In checkout, select Multiship to input your desired addresses for locations in the lower 48 states. Or, to Multiship around the world, call us at 866.239.9980 or email at service@delightly.com.

Our onsite fulfillment and distribution center makes this process easy. We’ll handle the nitty-gritty and get you the gifts you need to all of your desired locations. Download this multiship template to review some of the details we’ll need.

Do you ship internationally?

Yes! You can ship gifts online in the U.S. and Canada. For other global locations, call us at 866.239.9980 to place international orders. International surcharges for duties and levies will apply. GST, HST, and PST charges are the responsibility of the applicable gift recipient/resident (excluding Canada).

Can I buy kits in bulk and you store and ship on-demand?

Yes! We make year-round gifting for any occasion as seamless as possible. Complete this form here or call us at 866.239.9980 so we can assist you with all of the delightful options. Best part-- No contracts or Red Tape. Friction-less gifting is one of the reasons why we are Corporate America's Gifting Gurus.

Other

Data Security

We take data security seriously, and comply with all laws and regulations to safeguard your data and privacy. We will never sell your personally identifiable information, employee, or company records for any reason.

How do I contact customer service?

Call us at 866.239.9980 or email at service@delightly.com. Visit the Help Center or click on the Chat Bubble in the lower right-side of the screen too. Our amazingly friendly Customer Service Representatives are available Monday through Friday from 8:00am to 7:00pm EST. We're here to help you celebrate all of life's moments.